Because information technology is a driver of sustainable business growth, measuring and continuously improving IT performance tops the agenda for many executives. In today’s business environment, several specific questions are of critical importance to CEOs and CIOs:
- How can we measure IT performance in terms of overall IT spending, cost structure, and contribution to business performance?
- How well is our IT function performing compared with that of our competitors?
- How can we achieve sustainable IT cost savings?
- How can we industrialize IT services to maximize efficiency and effectiveness?
- What is the best way to address issues regarding IT security, business continuity, and risk management for our company?
Our primary focus in IT Performance is the assessment and sustainable improvement of IT efficiency and effectiveness. To achieve true change and lasting advantage, BCG offers a comprehensive set of tools and frameworks that concentrate on four crucial areas.